Shane at Armstrong is absolutely incredible. Armstrong installed a new AC Unit as well as heater, and there were some kinks to work out afterwards. Armstrong was always quick to send someone to rectify these issues with wonderful customer service. After 2 visits by other, very nice techs, there were still some issues. Shane came by late at night with a super positive attitude and eager to help. He examined everything, shared some of his personal life which was a great way to build a connection, and made some adjustments. He left his cell for any issues that might arise before he returned the following day to finish the work. The next day he was prompt and fixed the remaining kinks. He insisted we call him with any other issues that might come up in the future. I cannot speak highly enough about Shane and Armstrong as a whole.

There is no way to avoid issues after new installations, but Armstrong always came though with their customer service and Shane went above and beyond.

— Elie G.

I spoke with a wonderful receptionist - she showed empathy and expressed urgency promising a technician would arrive before noon. Shawn was prompt to arrive. He knew what the issue was before even looking and had everything we needed to do the specific repairs. Shawn was so knowledgeable and we fully trust his work.

— Abby B.

Matt was extremely helpful and professional. He took the time to fully document and explain the situation I had with my HVAC system, provided a full list of options with pros and cons, and helped me understand some very nuanced details. I greatly appreciated his time and would hope to work with him again! Thanks, Matt!

— George

Eric was the best plumber we have ever had. Even my dog loved him. He was professional and on task. He knew what he was doing and got the job done. We had used Matt Mertz before for outdoor plumbing and now will use them for all of our plumbing needs. Thank you!

— Aida D.